Goodfest Terms

Cancellations and Refunds

Participants must confirm in writing to the Goodfest email address if they no longer wish to attend. No refund will be given if the participant has not informed the organisers of the cancellation in writing prior to the event.

If a participant is unable to attend, a substitute may participate in their place providing this is done at least 72 hours before the event. This can be managed online in the participants mitingu account.

For changes after this time please contact the organisers in writing and we will levy a £25 + VAT administration fee.

In the event of cancellation by the participant we will refund 50% of ticket value for cancellations received more than 30 days before the event but no refund will be given if cancellation occurs less than 30 days before the event.

The organisers reserve the right to alter the event programme without notice and to cancel the event. If the event is cancelled due to force majeure, no refunds will be given. In the unlikely event that the event is cancelled for some other reasons, a full refund of participants’ conference fees will be given where possible. GoodFest will not be liable for any other costs borne by the participant in any case.

Code of Conduct

All participants at Goodfest are required to agree to the code of conduct below to help us achieve a safe and positive event experience for everyone.

Goodfest aims to bringing people together to share ideas, celebrate achievements and build new connections.

It’s a place where there are heated debates, differing opinions and lively parties.

However, the festival is not a place for inappropriate, disruptive, or abusive behaviour, either in person or online. This could include:

  • offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, race, ethnicity, or religion
  • deliberate intimidation
  • harassing photography
  • sustained disruption of talks or other events
  • inappropriate physical contact

Goodfest may act if it feels any individual or group has failed to meet the standards set by this Code of Conduct, including but not limited to revoking the individual or groups Festival passes without refund.

If you experience a violation of this Code of Conduct at the Festival please contact a member of staff.


These Terms and Conditions of booking and the cancellation and refunds policy (together, the “Conditions”) shall apply to an event organised and administered by Leap (“we”, “our” or “us”) and made available to the participant (“you” or “your”).

The Event

  1. Upon payment of the ticket, you shall be entitled to:
  • Participate fully in the event programme including evening social events. Participation in some elements of an event programme may be subject to session capacity
  • Lunch on both days and refreshments will be provided throughout the event
  1.  You acknowledge and agree that you are responsible for arranging and paying for your own accommodation, travel and other expenses connected with attending an Event.

Data Policy

  1. We need to hold information you provide to us for administrative and operational purposes. Summary information, which may include personal information such as contact details, will be provided by us to all session leaders.  Personal information you provide may also be made available to organisations involved in administering, organising, sponsoring or supporting the Event and this may include organisations outside the European Community.
  2. You hereby consent to the processing, disclosure and transfer of your personal information for the purposes described above.
  3. We will only use your personal information after the event for direct marketing purposes if you have provided your consent by ticking the relevant box within the ‘Other Information’ section above.  You can at any time withdraw this consent by emailing us at [email protected]

Warranties and Liability

  1. Whilst we shall use reasonable skill and care with regards to organising and providing the event, we do not guarantee that you will receive any particular outcome or results in respect of your attendance at the event.
  2. Under no circumstances shall our liability to you arising out of or in connection with these Conditions exceed the total amount payable by you to us in respect of the ticket fee.   For the avoidance of doubt, our liability to you shall not extend to any indirect or consequential loss or damage suffered or incurred by you.
  3. Notwithstanding the above, we do not exclude or limit our liability for:
  • personal injury (including sickness and death) to the extent that such injury results from the negligence or wilful default of us or our employees; or
  • fraud or fraudulent misrepresentation; or
  • any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
  • any other liability to the extent the same cannot be excluded or limited by law.


  1. We reserve the right to vary the event programme at any time.
  2. Where a discounted ticket fee is claimed we reserve the right to confirm eligibility.
  3. We are not responsible for the views or opinions expressed by tutorial or session leaders, sponsors, or other participants.
  4. If performance of our obligations as set out in these Conditions shall be delayed by a Force Majeure Event, then we shall have the right to suspend without liability further performance of our obligations until such time as the cause of delay shall no longer be present.
  1. For the purposes of these Conditions, a Force Majeure Event shall mean an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving a parties workforce or any other party), failure of a subcontractor to perform, failure of a utility service or transport network, power failure, telecommunication failure or internet failure, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm.

Competition Ts & Cs

  1. The promoter is: Leap Media Ltd whose registered office is at 87 Alexandra Road, St Austell, Cornwall PL25 4QW.
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Leap and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Only one entry will be accepted per person per platform. Multiple entries from the same person will be disqualified.
  6. Closing date for entry will be 5pm Fri 5th April (GMT). After this date the no further entries to the competition will be permitted.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows:

Simply follow us and post a picture of your current (dreary!) location, along with the hashtag #IdRatherBeAtGoodfest Don’t forget to tag us! We will be running the competition across Twitter, Facebook and Instagram.

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows: One free festival pass to Goodfest Cornwall 1-2 May 2019. Winners will be responsible for their own travel & accommodation costs.
  4. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  5. Winners will be judged and chosen by GoodFest Cornwall team
  6. The winner will be announced on Social Media and notified by DM within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  7. The promoter will notify the winner when and where the prize can be collected / is delivered.
  8. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  9. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  10. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  11. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  12. Entry into the competition will be deemed as acceptance of these terms and conditions.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to GoodFest Cornwall and Leap Ltd and not to any other party.
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